Cancellations & Refunds

Order Acceptance:

An order is considered to be accepted when the order is placed.

Order Dispatch:

Tickets are dispatched electronically by email and should be printed out or viewable on a smart phone so that they can be scanned on entry to event.

Cancelling an order:

You may cancel your order at any point before the date of the event. If you wish to change or cancel an order before the date of the event, please contact us at

It would be helpful if you can provide the following details:

– Ticket holder’s name
– Order number
– Date of the order

We will respond to order cancellations within the next 24 hours (one working day) and we will issue a refund at this point – Refunds take up to 5 working days to clear depending on payment method used.




Contact details:

Big Orbit Games T/as TCG Con
Blackminster Business Park
WR11 7RE

Telephone number: 01386 513015
Email address: